Synergy Behavioral Mental Health and Wellness Care PC (“Synergy Behavioral,” “we,” or “the practice”) is committed to protecting the privacy of individuals who visit our website and interact with our services. By using www.synergybehavioral.com, users agree to the terms, conditions, and communication practices described below. The website provides general mental health information and details about the services offered by the practice. All content on this site is for educational purposes only and does not replace professional diagnosis, evaluation, or medical advice. Accessing this website does not create a patient–provider relationship. All content, images, branding, and materials found on this site belong to Synergy Behavioral and may not be copied or distributed without written permission. Users agree not to upload harmful content, attempt to breach website security, or misuse communication features in any way. Synergy Behavioral is not responsible for damages arising from website errors, technical issues, unauthorized access, or reliance on the information presented on this site. All website content is provided “as is,” without warranties. External links found on the website may lead to other websites, and Synergy Behavioral is not responsible for their content or privacy practices. These terms are governed by the laws of the State of California and may be updated at any time; continued use of the website signifies acceptance of updates.
Synergy Behavioral collects certain information when users visit the website or submit inquiries. This includes voluntarily provided information such as name, phone number, email address, appointment inquiries, and general messages. The website may also automatically collect device data, IP address, browser type, usage patterns, and cookies to improve security and functionality. No Protected Health Information (PHI) is collected on this website; all clinical data is handled exclusively through a HIPAA-compliant electronic health record platform. Information collected is used to respond to inquiries, schedule appointments, enhance website performance, maintain security, and meet legal or regulatory obligations. Synergy Behavioral does not sell or share information for marketing. Data is safeguarded using secure hosting, encryption, firewalls, and compliant systems, although complete security cannot be guaranteed. Information may be disclosed as required by law, to enforce policies, or to protect safety and rights. Third-party service providers that support website operations may have limited access to non-clinical data. Cookies support site performance; disabling them may affect functionality. This website is not intended for children under 13 and does not knowingly collect information from minors. The website is not designed for emergency use; individuals experiencing urgent or life-threatening symptoms should call 988, call 911, or go to the nearest emergency department. This privacy policy may be updated at any time, and questions may be directed to [email protected] or 209-215-5124.
Synergy Behavioral uses phone calls, voicemail, and SMS text messages strictly for administrative communication. This includes appointment reminders, scheduling updates, billing notifications, secure telehealth links, and clarification of previously provided instructions. SMS messaging is not used for therapy, clinical discussions, diagnosis, treatment decisions, crisis support, or emergencies. To comply with regulatory and carrier guidelines, Synergy Behavioral obtains consent for text messaging through a dedicated SMS/Texting Consent Form that is electronically sent during intake. Patients must sign this form before receiving text messages. This consent process clarifies that mobile numbers are used exclusively for administrative communication, message frequency may vary, message/data rates may apply, and patients may opt out at any time by replying STOP or request assistance by replying HELP. Outgoing text messages may be used for appointment reminders, new appointment offers, billing updates, instructions for telehealth visits, or to notify patients that forms or documents are available. Mobile numbers, SMS opt-in data, and communication records are never sold, shared, or used for marketing. No clinical content is ever sent via text message.
If Synergy Behavioral cannot reach an individual, voicemail may be left with the practice name, callback request, and contact number; clinical information will not be included unless the patient has provided written authorization. Messages sent after business hours or on weekends will be answered the next business day. SMS, voicemail, and phone calls are never intended for urgent or emergency communication. Anyone in crisis or needing immediate support should contact 988, call 911, reach out to a local crisis hotline, or visit the nearest emergency department. Mobile information is stored securely and used only to fulfill the services requested by the user. The practice complies with CTIA guidelines, mobile carrier rules, and privacy standards for all communication programs.
Telehealth services provided by Synergy Behavioral involve secure video or audio communication. Users understand that telehealth may be affected by technical issues, that they must be physically located in California for services, and that providers determine whether telehealth is clinically appropriate. Telehealth is not for emergencies. By participating in telehealth visits, patients consent to treatment through secure platforms, HIPAA-compliant record storage, and communication through approved channels. All website content is for general informational purposes only and should not be used to make medical decisions without consulting a licensed provider. Anyone experiencing a psychiatric or medical emergency should seek immediate help by calling 988, calling 911, or going to the nearest emergency room.
